Can I change my booking?
Yes, you can change your booking, free of charge, up to 24 hours before the date and time of the booking, depending on availability.
Can I cancel my booking?
Yes, a full refund is guaranteed up to 48 hours before the date and time of the booking. A booking canceled less than 48 hours ahead will not be refunded.
How can I pay?
Online booking is possible with Visa or MasterCard cards and PayPal. As with any car rental, credit card details are required as a withdrawal authorization on the day of rental. A
Can I book several cars?
At the time of purchase, please specify the number of cars you would like to hire together. If you have rented 2 (or more) Memosine cars between friends or family, the other cars in the group (“Flotilla” mode) will appear on the GPS. They are therefore never out of sight and you can even communicate via chat.
You must be over 21 years of age and have had a Permis B (standard French driving
How many drivers can drive the cars?
It is possible to have 2 named drivers at no extra cost.
How many people fit in a car?
2 people maximum. There
Can I buy a tour as a gift?
Yes. The purchase system deals with gift vouchers. The lucky recipient can then proceed with the booking separately.
What does the insurance include?
The cars are insured against all risks. This insurance covers damage to the rented vehicle and to third-party vehicles, to people (including the driver) and third parties. medical assistance is included. Excesses and upper limits remain applicable (see general terms and conditions).
Is petrol included?
Yes, both petrol and electricity are included in the rates.
DURING THE TOUR
How are we guided?
The car’s GPS integrates a predefined route. You can simply follow it and stop either at the suggested stops or when you wish to do so. You can also steer away from the route before automatically coming back to it on demand.
Can I leave the car?
You can park your car to visit a château, walk down a pedestrian street or go for lunch. With your tablet, you can also visit certain cities and villages on foot, such as Saint-Emilion, all the while enjoying the guide and commentary.
Can I use all types of roads?
The cars are not allowed on dual carriageways or motorways.
TASTINGS AND ADDITIONAL SERVICES
How are the wine tastings organized?
They are planned as part of your tour and your car will guide you to the right place. There are two options: either the châteaux are open all day and you can turn up at any time, or we have organized a tasting at a particular time and you must turn up at that
Are meals included in the tour?
Meals are not included. You can search for local amenities at any time on your tablet. Restaurants and bars are displayed on the map and their contact details are listed in proximity order.
Can we buy wine during the tour?
Any purchases you make at châteaux will easily fit in the boot, provided for that very purpose at the back of the cars. Wine merchants and
DRIVING AND SAFETY
What types of car are available?
The electric cars are Biros from Italian manufacturer
Are the cars safe?
Yes. The cars are suited to the routes. The electric cars are perfect in a city. Non-polluting and silent, they are very easy to drive as they don’t have a gearbox. They can adopt the safest speed for a smooth drive around the city. As for the
Are the gearboxes automatic?
The electric cars are automatic. The convertible cars have classic manual gearboxes.
Pay simply and securely
with your credit card and PayPal
Free cancellation policy
up to 2 days before departure
Drive peacefully: comprehensive
liability insurance included